View Full Version : Sale not tracked.
I made a purchase yesterday from my own website, not something i do on a regular basis, it was only fo a item worth £1.75.
I see the click thru has been acknowledged but not the sale. Got me to wondering whether this is something that happens a lot, how many sales am i perhaps not getting rewarded for?
The site in question was gear4music .
www.brightbuyer.co.uk (http://www.brightbuyer.co.uk)
Hello,
Sorry to hear that this has gone untracked :confused:
Please raise a support ticket via the AWin interface for this and the team will look into this for you :)
Cheers
Yeah it happens alot more tham anyone would ever admit to. there are so many factors, with the tracking going through so many different hands, there is bound to be a few that go missing.
Standard affiliates don't really notice. they see a click and think "Ah well, they didn't buy".
Cashback affiliates get it in the neck, day in, day out, if something doesn't track.
Affiliate Window are probably the best for tracking though, if your sale didn't track, just contact support and they'll look into it for you. The best response I got was a Whinge:report turnaround of less than an hour. very very good.
Now, other networks are very different with some whinge:reports taking upwards of 3 months. That's IF they'll accept untracked sales reports.
I won't name any that don't accept reports, but I'll give you a clue:
starts with C ends in J and there are no middle letters.
Wiiiiide berth.............
AND you might find that certain verticals track better than others.
Retail: very good. Just the odd problem here and there
Insurance: usually OK, depends on the merchant.
Gambling: forget it. You might make a fortune out of it, but think of the untracked (or mistracked) sales you're missing out on.
What gets me with this, is that it's all fine when we actually notice it when it's a sale from ourselves or from someone who you know used your site to buy something, but what about the gawds knows how many that we don't know about that were genuine, but that never come to us???
On a much bigger note for me personally, my big gripe at the moment regarding lost sales because of this sort of thing is due to the damn voucher sites... "click here to visit site and see code", yeah right... This sort of practice is nothing better than stealing peoples sales. It's fairly impossible to cover every single voucher ever released, so these voucher sites have an unfair advantage, something needs doing about it, it's killing fair trading.
And it's blatant spam.
I wonder how many spam reports would be needed before G finally algoed the Voucher sites out of the index.
Same problem for me but I spent £1245 which should have returned 7% commission.
In the case of sales reporting failure AW ask you to contact the merchant directly which I did over a week ago but NO REPLY was the response.
I find AW good for reporting sales but I have lost commission (that I know about) with another network-
Carrentals £65
Betfair £50
Zurich £60
BT Vision £50 and many smaller amounts.
That's why I don't do any PPC as you would have to factor in the probability that half of your hard earned sales would not register.
Jake
Worrying!!
While I was griping yesterday about my £1245.00 spend that didn't track with ALPHA ROOMS (I'll name them cause they haven't got back to me yet) I went through one of my sites and bought a suit for my father in law for £170.00 and although the clicks are there, Guess what- the sale did not track!!
2 sales and I'm £100.75 out of pocket. The next 8 sales may track ok but might only add up to £10 which would represent an acceptable 80% sales tracking, but in monetary terms you have 9% of the commission you should have had.
OK this might be an extreme example but if you take a mean average of the two, expect to be paid for about half of the sales you make!
Jake.
Hello Glitz,
Please raise these querries with the Tech Support team via a ticket within your affiliate account. Please quote the order reference and all other relevant data to fix the issue in a speedy manner.
Regards
Worrying!!
While I was griping yesterday about my £1245.00 spend that didn't track with ALPHA ROOMS (I'll name them cause they haven't got back to me yet) I went through one of my sites and bought a suit for my father in law for £170.00 and although the clicks are there, Guess what- the sale did not track!!
2 sales and I'm £100.75 out of pocket. The next 8 sales may track ok but might only add up to £10 which would represent an acceptable 80% sales tracking, but in monetary terms you have 9% of the commission you should have had.
OK this might be an extreme example but if you take a mean average of the two, expect to be paid for about half of the sales you make!
Jake.
I'd seriously suggest that you contact support and make your case very well known. These things can be sorted out when you know dates, times, prices and the likes, there's no way you should be losing out on a sale which you know full well is genuine because you made it yourself.
But it does beg the question really... Why is the necessary technology not in place to make sure none of us are losing out on sales like this, due to "glitches". There's plenty enough other stupid reasons why we are losing out on our genuine sales, without having to deal with this kind of crap as well.
{rant}I don't suppose any merchant gives a crap though, so long as they get their profit margin for the year. Maximum coverage for minimum effort and plenty of free sales made, funny that stuff like this doesn't get raised at these nice shows handing out awards to the affiliate networks, just how much affiliates are essentially being ripped off. Tis almost as bad as the old days, where an affiliate had to hit a certain payment with individual merchants before they'd forward your payment, yet as soon as you got close to the payment threshold, they'd find some miracle of a reason to drop you from their program, a couple of affiliate networks were well known for that kind of crap, before AWs even started, yet nice to see that after 10 years and more, affiliates are still classed as an expendable insignificance, replacable by numerous other less morally conscious, or less intelligent types.{/rant}
2 in a row?
I would seriously consider looking at your browser settings.
make sure you're explicitly allowing the affwin cookie by adding "www.awin1.com" to you allowed list.
Make sure you're accepting third party cookies too
and clear your cookies and cache before buying anything you want to track to yourself.
George/Amoochi, Thanks-Yes I'll raise a ticket and I'm sure it will be sorted, but I followed the Q&A section on the ticket page which asks you to take up non sale tracking with the merchant direct.
Andy, Thanks for your input, but before following your advice I made a small test purchase which tracked no problem!
Andy, Ref. cashback sites - your right, must be a nightmare! After 25 years in the service industry the great thing about AM for me is that you introduce and walk away, leaving the relationship for the sale between customer and retailer. Just can't see the point of giving away your margin and getting grief for it!
Thanks again...Jake
Sometimes contacting the merchant direct can be of use for general normal stuff, but you mention money and they normally go into lockdown. More often than not though contacting a merchant direct is like p***ing in the wind, having a good old moan at AW's support is generally far more fruitful and far less likely to result in splashbacks.
I mean, it only took me and whoever else was moaning the best part of 5 years to get them to add 728x90 banners to the banner section as a defaulty size... Shame it'll probably be another 5 years to get 300x250 and 160x600 added as well. Hell, in 10 years time, banner pools like CJ and Tradedoubler have, may actually become a reality on AW's too.
"More often than not though contacting a merchant direct is like p***ing in the wind, having a good old moan at AW's support is generally far more fruitful and far less likely to result in splashbacks."
LOL - Hope me hundred quid splashes its way back to me shortly!!