Querying declined commission?

[james]

Hi,

I recently had a commission denied and the reason given was 'violation of programme terms'.

Is it possible to find out more on this? I only use shopwindow with this merchant and do not use any PPC at all so I'm slightly miffed.

thanks

[GeorgeGaz]

Hello James,

There is nothing that I can do to investigate this without more information on the commission.

All order details, merchant details etc.

Regards

[james]

Hi George,

The merchant is Urchin (1769) and my id is 27501.

Here are the order details from the awin reports:
Urchin (Multi-Part) (amount)£89.99 (comm.)£7.20 (click)18/09/2008 14:54:08 (trans)18/09/2008 15:10:08 (valid)22/09/2008 13:58:14

Any help is appreciated.

[GeorgeGaz]

Hi James,

I have forward this to the account manager for Urchin and he will update me in due time.
When I know, I will be sure to post up the reason :)

Cheers

[GeorgeGaz]

Hi James,

It seems that a discount code (SEPT10) was used and this is a promotion sent exclusively to the Urchin email customer list and not intended for use by affiliates :confused:

Regards

[Amoochi]

Hi James,

It seems that a discount code (SEPT10) was used and this is a promotion sent exclusively to the Urchin email customer list and not intended for use by affiliates :confused:

Regards

Your joking, right?

Any sane minded person on the net these days hunts high and low to find themselves discount codes and then uses them where ever they are. Surely the affiliate is not accountable for whatever code a customer may go and hunt down for themselves..... If so that is plain rediculous, considering there are already so many hundreds of referral stealing coupon and discount sites that force a user into clicking to get the code, thus stealing the sale. Surely we can't be held to account for the actions a person takes before their visit to our sites...

I've seen hundreds of "customer only" codes floating all over the place, there's no such thing as exclusive when it comes to something like that, cause the moment the email is sent, every friend and collegue of the person on the list will know about it and sooner or later, someone will post it to a forum somewhere and then a spider will grab it and it will end up all over the net... How the hell can an affiliate be deemed accountable for that happening?????

This seriously needs looking in to, cause it's not right.

[Confuscius]

Sounds like a bit of a 'Sharp' practice to me!:)

Basically, commissions are paid to the 'exclusive' discount holder regardless of the route to the merchant site, the exclusive discount holder in this case being the Merchant themselves.

Personally, I would ask the Merchant to confirm that this customer was already an EXISTING customer and if they were then fair dos as it is their scheme and their decision to give the commission to the discount holder.

BUT, if it was a new customer then you should be due the commission as the Merchant could not have sent it to the new customer because they could not have been on their email list, if you follow my logic! The new customer must have 'stolen' it!

Paul