Flowers Direct - Thank you

[Andy]

"I confess myself......... Disappointed"
spat Lord Voldemort as he magically ripped the faces from those who dared disappoint him.

Last week I ordered a beautiful white rose bouqet and an obscenely expensive box of chocolates to be delivered to the love of my life on that one day of enforced romance: Valentines day. I even quoted her favourite Shakespearean sonnet in the card.

I was to be well in! ;)

I paid over the odds for everything INCLUDING valentines day delivery because Flowers Direct (AffWin MID 189) was a brand I believed in.

What did they deliver to the most beautiful and deserving woman on earth?

Sweet FA :eek:

I telephoned their helpline at Midday yesterday to make sure everything was on track and was assured the order was in the van and on it's way to being in her arms by 5pm.

5pm came and went and the helpline was engaged.
I've finally got through to customer services just now and when Valentines Day is delivered a meer 48-72 hours late, there will be a complimentary Valentines bear for my grown up woman.

A teddy bear

really

I just hope its absorbant enough to mop up all my blood spilt over the last 24 and the next 48-72 hours.

But still, Thanks for finally sorting it out, thanks for admitting ineptitude and thanks (in advance) for the written apology to my darling explaining my innocence and your guilt.

[Amoochi]

Ouch... really, just OUCH... :eek:

Thankfully in my household we don't actually do anything for valentines other than have a special meal and occasionally buy a house gift, so nothing can ever go wrong there and there can really lead to blood spillage.

Tis a bit disheartening that we endorse and promote these companies, yet time and again some of them can't even get these basic things right for us, us as their staunchest allies. I spose it's at least a small mercy that they have at least admitted it's their fault this time.

[Confuscius]

Roses are red
Violets are blue
Flowers Direct
Screws it for you!

[Andy]

Small mercy and ouch indeed! :o

everything arrived on saturday morning, 5 roses less than expected (6 of which were dead by sunday, so much for the 5 day guarantee) along with my shakespeare chunked onto 6 cards.

In the wrong order.

the bear was cute but very small.

I'm starting to question the integrity of these faceless (yet well branded) merchants. I'm wondering how many of my customers have been let down in my name?

This lot have been removed completely from my sites and blocked from my SW, redirects to interflora are in place.

[Bud]

That sounds terrible Andy. I hope your other half at least appreciated the thought.

Considering we have a good choice of Florists on SW I've also now removed them. I suppose one bad experience shouldn't necessarily lead to them being blocked, but if it had happened to me that's exactly what I would have done, so they're gone.

Like you say, I don't like the idea of customers being let down in my name.

[Andy]

Considering we have a good choice of Florists on SW I've also now removed them. I suppose one bad experience shouldn't necessarily lead to them being blocked, but if it had happened to me that's exactly what I would have done, so they're gone.
Cheers Brother! :D
Affiliates of the world unite!

[Andy]

The Plot Thickens

as part of the deal, I was due to receive 2 free flights to the European destination of my choice (T+C apply) from their partners.

I got my letter today:

dear Andrew .....
please find enclosed your voucher ....etc

Ian Rawlins
Manging director

Only, there was no voucher enclosed, just a booking form telling me I can't book unless I have the unique voucher.

I was fully planning on booking a 7 night stay (minimum T+C is 3) in a 5* (minimum T+C is 3*) hotel.

Now Im planning on phoning Which, Watchdog and Ian Rawlins (once I find his home number). if the managing director is putting his name to such confirmed idiocy, then sod it, Im holding him personally responsible for everything.