View Full Version : ShopWindow Update
digitalwindow
09-08-07, 10:51
Dear All,
We wanted to provide you with an update as it’s been a while since we have communicated our progress internally with the Toolset and other developments.
Usage
Over the past month ShopWindow usage has again doubled. We now have over a 1000 active affiliates who are making calls to our servers, offering product information to their users.
At this stage we are pleased with the high demand for this tool, and are now looking into way of further optimizing our offering.
We have monitored the way that data is called for ShopWindow and have completed optimization of each query within ShopWindow, as well as redeveloped some crucial elements within Client and released this to you all.
Server Migration
To keep up with demand and ensure service levels are maintained moving forward, we are currently in the process of migrating over to a new server architecture.
Through this migration phase we will be confirming the following:
- Additional layer of redundancy in architecture
- Additional caching at server side
- Integration of recommended functionality from ShopWindow Steering Committee
On completion of this phase, the speed of ShopWindow will be further increased, as will its functionality through further developments.
Control Mechanisms during Migration
To ensure minimal service disruption during the migration period, we are going to be pausing all new subscriptions to ShopWindow from 5pm today. This is a temporary control mechanism that will work towards ensuring a maintained service for existing affiliates using the Toolset.
We estimate this control mechanism being in place for a period or around 7 days whilst we complete the final stages of the migration.
If this is due to change, I will provide you all with an update.
Generally, we are working on a few other developments for ShopWindow that we will be releasing to a closed user group for testing.
This user group is compromised of the ShopWindow Steering Committee that was formed back in June, however if you would also like to be included on regular updates please let either myself or Adrian know and we can add you the ShopWindow distribution list.
As ever, any questions give me a shout :)
Amo
http://www.affiliatewindow.com/images/email_sig.gif
Amarath Singh Sokhi
Head of ShopWindow
Digital Window Ltd
amarath.sokhi@digitalwindow.com (amarath.sokhi@digitalwindow.com)
Tel: 020 8269 4853
www.digitalwindow.com
Confuscius
09-08-07, 11:57
Hi Amo
Thank you for the update and allaying some of our collective fears! Looking forward to the 'new' bits to play with and the improved performance.
I hope everything goes well with the architecture upgrade.
Paul
Confuscius
14-08-07, 23:42
Given that over the last few days we have seen the 'system' grind to a virtual halt in terms of processing time and failure rates, the blocking of productserve images, categories disappearing from queries from time to time and the request counter stopping working this eveneng THEN it would be really nice to be given an update on current progress with the latest changes to reassure us that things are on the upwards slope!
Thanks in advance.
Paul
digitalwindow
14-08-07, 23:49
Hi All,
Following on from my post last week about the server migration, I am pleased to confirm that we have completed approximately 50% of the migration process for ShopWindow.
Although the migration process has gone well so far, we have made the realisation that in order for the process to be completed quickly and smoothly with minimal disruption to service, we have to address the current load on the existing architecture.
As most of you will have noticed, your shops will be running extremely slow at the moment due to the migration process.
2 possible Solutions
Internally I have had a discussion with our Head of Development and we have identified the following two options in order to complete the migration process:
- continue providing access to ShopWindow through the migration period, causing painfully slow shops for all affiliates (in turn losing customers)
- initiate a period of downtime for ShopWindow, providing all affiliates notice (allowing them to inform customers of essential maintenance being carried out and to return back soon as well as put any marketing strategies on hold) and allowing DW to apply full resource to completing migration
From this, we have identified that a period of downtime is the most optimum solution in moving forward with the migration of ShopWindow in a timely fashion.
Whilst we understand that this means a hold on service for a period, this is a necessary action that will in turn allow for major advancements for ShopWindow, offering you all a more efficient and further optimised solution.
Temporary Downtime
We will be putting a hold on service from 5.00 pm tomorrow (Wednesday 15th).
Our developers are working around the clock in order to turn this around, to which we aim to have the migration process completed and service resumed before the weekend.
If we are not on schedule to have service resumed by Friday I will again update you all through this forum.
Feedback
We appreciate that this is a difficult time and thank you for your patience and co-operation in what we hope are the final stages in delivering the toolset you have all been waiting for.
To help us move forward and ensure that our communications are as efficient as possible, we do welcome your feedback. This can only help us in providing you all with a better service.
Adrian is available all day and welcomes your thoughts.
Regards
Amo
Confuscius
15-08-07, 00:55
Thanks for the update!
It is late but my immediate reaction may surprise you! I have no issue with taking the service down for HUMAN visitors given that it is pretty unusable at present but is there anyway that the services can be kept up for requests from the major search engines such that they can keep indexing and maintain the mirage of the service NOT being taken down?
My fear is that as soon as Google, for example, starts getting failed responses and we lose homepages and it fill up with multiple errors then I see a major risk in losing literally months of effort for the sake of getting to a new version a few days early.
Given that some of us have hundreds of thousands of quota requests per day that are going to be rejected (as most of them are search engine requests) then this could cause serious damage. Please think about this issue from a long term perspective than what appears to be a short term reaction to find a quick fix.
Just my 2p's worth of feedback for now!
Paul
I have just received the call and email on this. I don't visit this forum every day and being given notice at 11am that the thing is being taken down at 5pm is not acceptable.
I do this as a part time thing and so can only work on anything in the evenings. I will have no chance to put up holding pages and divert links except in the evenings.
Not at all happy about this.
Did it not occur to you to send an email out!!!!!!!!!!!
and I guess your out of office is your way of refusing to accept criticism after both emailing and phoninmg me
thanks a lot
Paul Inman
15-08-07, 16:10
Hi,
Thanks for your feedback guys.
is there anyway that the services can be kept up for requests from the major search engines
The API calls are server to server, so we do not see any information regarding the end user. So I'm afraid we can't do this.
being given notice at 11am that the thing is being taken down at 5pm...
It is an aggressive timeframe but it's a decision we are force into due to major issues with the current platform. The longer we spend maintaining the current platform the longer it will take us migrating to the new solution.
Regards,
Paul
It's been dire for weeks
Youve had plenty of time to schedule this properly.
Confuscius
15-08-07, 17:23
Hi Paul
"The API calls are server to server, so we do not see any information regarding the end user. So I'm afraid we can't do this."
I knew that you were going to say that! But if you don't ask...
I hope everything goes well. Will review the impact afterwards!
Paul
Did it not occur to you to send an email out!!!!!!!!!!!
obviously not
Youve had plenty of time to schedule this properly.
We (as affiliates) have had ample warning about the up-coming migration, and it would have been unreasonable to expect that there wouldn't be any down time, so we've had plenty of time to put backup measures in places (like caching off product lists).
I, for one, am not worried about the downtime in the slightest. It won't affect my visitors at all, and I look forward to the improvements in speed that the migration should bring.
I get a phone call at 11am saying it's going down at 5pm
AW don't reply to my emails
AW did not send out any emails 24 hours in advance which would have been simple.
Whole episode smacks of rudeness and bad planning.
Hi Andrew,
Thanks for the posts and sharing your concerns.
As you have highlighted, I personally have tried to contact you yesterday to inform you of our decision via both email and telephone call.
To try to alleviate your concerns, I have tried to contact you again this morning and have left you a voice message.
I do appreciate your concerns and limited turnaround times regarding changes to your shop, however this is an inconvenience that will hugely benefit all ShopWindow affiliates in the long run.
I welcome your call and emails, as I would love to have a chat and see how I can help us to work through this difficult 48 hour period.
To provide an update, I have spoken with Paul and we are on schedule to complete migration as of tommorrow.
As soon as I have more news, Ill pass it on.
oh, and my out of office is now turned off now that im back :D
All the best,
Amo
Head of ShopWindow
my mobile doesnt get a reception here at work I'm afraid. I just do not understand why you couldn't have sent out an email informing everyone 24 hours prior to it happening
regards
Hi Andrew,
To be honest, I have to agree with you.
A generic email out to all affilaites aswell as the post on the forum would have ensured that those who do not read the forum are still informed. This was partly our logic behind contacting all of you yesterday morning individually.
Due to various technical issues caused by the migration it was not possible to send an email Wednesday evening, and we therefore felt that the best cause of action was to put up a post and contact all affiliates by phone or email individually.
As a contingency plan, I asked my team and the support team to inform all affiliates that they can be put onto the distribution list for ShopWindow, which we will be using in the future as a fail safe.
The response for this has been overwhelming, and we are pleased that many of you want to be kept up to speed with progress and developments.
These things aside Andrew, my team are here to answer your requests and concerns, so please do get in touch if you feel the need.
I hope this helps to clarify our decisions and actions; for the benefit of ShopWindow, and all affiliates using it.
Thanks
Amo
I see your communication during this process has been as bad as before it. What is going on?
I would have thought you would have learnt and kept us up-to-date.
the-ferret
17-08-07, 16:58
Will you put up a post to confirm when the migration has completed successfully?
ta
Graham
Gunner,
As service providers, we pride ourselves in our communications with our partners, both merchant and affiliate.
Internally we are constantly working towards providing a better product offering coupled with an efficient support system, and through my own personal efforts of contacting you twice by both telephone and email, I do feel that I have fulfilled this objective.
Also to note, all affiliate partners including yourself have been kept fully up to speed with our developments as soon as they have occured (and decisions as they have been made).
As I have previously highlighted, I would be more than happy to sit down with you to have a discussion about how you feel we can further improve our product offering and service.
I appreciate that sometimes a forum is not enough, and that for us to get together we would be able to achieve much more in the way of communications.
Our offices are in greenwich, so please accept this open invitation to have a chat over a nice cup of coffee and croissant (if im feeling extra nice) :D
Also, back to the topic of migration, I believe all is going well but will officially post shortly.
Cheers
Amo
lol ok ok
just let us know when it's going to be back live!!!!
Paul Inman
17-08-07, 19:17
Hi all, Migration Update!
Services have now been moved across, we have forced host redirects from the old system to the new.
However on the internal network we experienced major issues as soon as we started putting a significant amount of packets onto it, I'm now waiting on an engineer to investigate and let me know why this is and when it will be resolved.
I'll update you as and when I get any more information.
Once again apologies for the downtime,
Paul
so is it going to be up this weekend?
regards
I don't frequent this forum - don't have the time!
I recently put up shop window on a site but have not been working on it and have only just seen that it is down!!
I have had no notices whatsoever. :mad:
I hope that it is up and running any time now.
I do hope that AW have learnt from this and will start to communicate with their affiiliates and let them know what is happening. We shouldn't have to spend time (that we don't have) searching forums to see if anything untoward is planned/happening.
:mad:
IntroSites
18-08-07, 12:02
Good luck lads, a few days downtime is well worth it for a better end result, id rather something didnt work for a while instead of working cr@p for ever:D
I can't believe the number of posts in this thread complaining at AW! They are providing a fantastic FREE service to us as affiliates, that no other affiliate manager service at present provide.
As with anything new, there are bound to be some teething troubles, and if you aren't prepared to put in the effort to keep up to date with what's going on you only have yourself to blame if your shop stops working.
Please can we stop all the moaning and show some appreciation for what AW are doing for us.
Confuscius
18-08-07, 14:43
I have to agree with Xlcus. I do hope that we get an update soon on what the current state of play is.
What I find quite interesting is that my pages now consist of Api errors, Google Adsense and cross site links and have no content - pretty dire, would you not agree? Far from it, given that the search engines still send me free visitors and my Google earnings have increased nicely. In fact you could probably earn more from Google Ads with no content than you could rom merchant commmissions with content! Interesting!
In anticipation,
Paul
so is it going to be up this weekend?
regards
I take it's that's a 'no' then.
Whatever you say guys, communication on this one has been appalling and, surprise surprise, it's been over 48 hours now.
Hi All,
To update, we are currently still trying to resolve some issues internally with the API.
My gut feeling is that this will not be back up and running until monday.
I will update as soon as I have one.
Amo
IntroSites
18-08-07, 16:35
Hi All,
To update, we are currently still trying to resolve some issues internally with the API.
My gut feeling is that this will not be back up and running until monday.
I will update as soon as I have one.
Amo
Thanks Amo, no rush you're doing a great job
Well while its being updated im taking it as an opportunity to further improve my site, makes sense really.
To update, we are currently still trying to resolve some issues internally with the API.
Thanks for the update.
Mixed emotions on my part!
Managed to hit page one on google and yahoo this week after 4 months but no API calls used today, so the bots are bouncing off.
Does anyone know how this may affect my ranking or is there a way to 'appease' the engines while migration takes place?
AW. Is the migration away from 1and1 or within? (just helps to know who you're dealing with).
Jake.
Confuscius
19-08-07, 01:39
Hi Jake
A difficult question to answer - depends on how much you have indexed, the split between supplemental and non supplemental pages and your current spidering rates. Google no longer marks pages as supplemental but there is still a way to unearth them known to a few - sorry I cannot share as I am sure this would end up on somewhere like Webmasterworld and I would not want to shatter Google's illusion that they have now managed to obfuscate supplemental pages from webmasters!
From my past experience and taking Google as the example. Google refreshes its CURRENT content on the basis of about a 95% turnover during about 14 -16 days depending on the size of the site. Therefore, my estimate is that a downtime of 4 days will basically remove all content from about one quarter of your site's non supplemental pages (what I would call current content). Generally, there is more traffic to non supplemental pages but as supplemental pages are refreshed on a longer timeframe then the damage rate will be much less.
To date, for myself, I would estimate that I have lost about 18% of my pages so far and if matters are resolved on Monday then the final damage will be around a 30% loss but I would expect to recover most of this loss in about a month or so. I can live with this but if we do not get service back by the end of next week then I believe that my sites will be irrepairable due to the change in balance of indexed pages with a variety of associated issues that would take a book to explain!
As for appeasing the bots there are several things you could try. My top 3 would be as follows (I am sure that some of the more technical minded could suggest more):
A. Use .htaccess to 302 redirect all requests to a holding page ( a bit risky in my view as Google seems to have problems 'unpicking' the changes).
B. Use a very very long crawl-delay in your robots file , some search engines respect this but not Google.
C. Use wildcard masking in robots file or IP ban in .htaccess to only permit Google to index say your homepage i.e. ban it from everywhere else for a while then unban it when we are back up.
To be truthful, these could have been tested prior to the downtime if more thought had been put into planning the process from both a Digiwin and affiliate perspective.
I have done none of the above as I am interested in tracking the recovery process for other reasons.
For example, this is a complex subject but a bit of a tip for you is if you put a timestamp on every page of your site then subsequently using the site: command you can build up a picture of how a search engine is indexing your site as you can count the pages in the index on say 20 August and then see how many were spidered on say 1st August, 2nd August, etc, etc. Repeat on 21st, 22nd, etc and you end up drawing a nice bell shaped moving distribution of the number of pages indexed each day. Takes about a month to see the trends but nobody said this game was easy!
Paul
Hi Glitz,
Our architecture is with Telecity Redbus, so away from 1and1 (we only use them for testing).
Thanks
Amo
an update this morning would be nice letting us know what time it will all be back up today. I am assuming today since it was originally meant to be only 48 hours and is now double that.
regards
Hi All,
yes Gunner, our guys are working on this as I type.
Rest assured, I will update you.
Regards
Amo
Head of ShopWindow
IntroSites
20-08-07, 16:04
Something is working or im getting visits on cached pages as the sales are still coming, clicks today are converting.
Confuscius
20-08-07, 16:32
Some sites appear to be up and running and others not - my guess is that php5 are up php4 are not - what is going on? Mine are all down!
Paul
So what is the story? Seems like a good proportion of the working day has passed. Time now for an update I think.
come on Mr Head of Shopwindow
6 hours since an update!!!!
Hi Guys,
I have been awaiting an update in order to get something back to you. It seems that the migration is now officially complete. We are still currently making tweaks to the system in an attempt to optimize the speed (during this period the system will run as normal).
With regards to some of you still experiencing problems please see the below quote from our development team:
“Some servers would have cached the WSDL file and are not getting the new version, until the old one has expires.
There are three possible solutions to this:
1) Delete the WSDL cache file (requires root access) from “/tmp/wsdl-*”
2) Temporarily modify client file in “/includes/soap/classes/”
"class.php5Client.php" and set “ini_set("soap. soap.wsdl_cache_ttl", 1)”, then refresh your browser a few times. Depending on system settings, this should refresh the cache. When you see the site working, please go back and reset to “ini_set('soap.wsdl_cache_ttl', 86400)” to improve performance.
"class.php4Client.php" and set “$oWsdlCache = new wsdlcache('/tmp/', 1)”, then refresh your browser a few times. Depending on system settings, this should refresh the cache. When you see the site working, please go back and reset to “$oWsdlCache = new wsdlcache('/tmp/', 86400)” to improve performance.
If refreshing the page doesn’t work, see solution #3.
3) Wait until the server refreshes the cache. This is typically set to 1 day”
Therefore, please follow the above guidelines as required in order to get your shops back up and running.
We would again like to thank you all for you patience during this difficult time and rest assured now that we have migrated we can start optimising the service even more at server side.
Any questions give me a shout,
Cheers,
Adrian
ShopWindow Integration & Technical Support
Hi Gunner,
What do you do for a living? (seeing as this is only a part time thing for you)
Would be interesting to see your response to this thread:
http://www.shopwindowforum.com/showthread.php?t=307 (http://www.shopwindowforum.com/showthread.php?t=307)
;)
All the best,
Amo
I am getting this and no category tree - is this because of the above?
soaperror Object ( [sCode] => SOAP-ENV:Server [sString] => Procedure 'getCategoryTree' not present [sDetails] => getCategoryTree: )
1
soaperror Object ( [sCode] => SOAP-ENV:Server [sString] => Procedure 'getHotPickProductList' not present [sDetails] => getHotPickProductList: )
1
soaperror Object ( [sCode] => SOAP-ENV:Server [sString] => Procedure 'getCategoryTree' not present [sDetails] => getCategoryTree: )
1
soaperror Object ( [sCode] => SOAP-ENV:Server [sString] => Procedure 'getCategory' not present [sDetails] => getCategory: )
1
the-ferret
20-08-07, 19:36
Still getting spurious No Results when sorting by price. Basic all categories search for "Wii console" retunrs products, but changing the sort order from relevance to price low-high returns no products found. Is everyone else OK or has the upgrade not worked?
Graham
Thanks for the update again. Luckily I wasn't really affected over the weekend as I cache all of my queries, but I still use the API directly for searches, and it does seem to be a lot more stable now. It's definitely a great deal faster than it was last week. :)
Well done AW :)
any help gratefully received.
I am getting this and no category tree - is this because of the above?
soaperror Object ( [sCode] => SOAP-ENV:Server [sString] => Procedure 'getCategoryTree' not present [sDetails] => getCategoryTree: )
1
soaperror Object ( [sCode] => SOAP-ENV:Server [sString] => Procedure 'getHotPickProductList' not present [sDetails] => getHotPickProductList: )
1
soaperror Object ( [sCode] => SOAP-ENV:Server [sString] => Procedure 'getCategoryTree' not present [sDetails] => getCategoryTree: )
1
soaperror Object ( [sCode] => SOAP-ENV:Server [sString] => Procedure 'getCategory' not present [sDetails] => getCategory: )
1
Hi Gunner,
If you havent made any changes to your code before service was on hold then I do believe this will be due to the caching on your host server.
Please check it tommorrow and if the errors persist let me know and Ill get our developers to look into it for you.
cheers
Amo
Confuscius
20-08-07, 22:16
As far as I am aware caching to the /tmp/ folder did not work before the migration and I continue to have an empty /tmp/ folder - this is for php4 only as I cannot comment on php5 installations.
There was a thread about this not working some time ago and that thread was never resolved - so Digiwin appear to be under the illusion that lots of caching is happening on my server when it is clearly not.
The only things that are cached are the templates_c and cache folders but, again, it was reported that the caches appeared to be refreshed on every call.
It would be really ncie if someone could document the COMPLETE process required to get caching working on everything that should be cached for both php4 and php5 insstallations because, to be completely frank, I have completely lost the plot given the lack of clarity in coimmunications and unresolved threads.
It is not like me to moan but there is a limit!
My immediate reaction to the speed after migration is that I see little or no improvement.
Can ANYONE confirm that they have files in their tmp folder (php4)?
Paul
I havent touched the site
IntroSites
20-08-07, 23:40
seems no better IMO, just tried ur shopwindow, v slow
I havent even got a /tmp folder!!!!!!!!!!!!!!!!!
hey it appears to be working at last
I realise there's a lot on the go at the moment but I'm wondering why this thread was started in the completely off-topic lounge forum as opposed to the more appropriate Service Updates & Bug Fixes forum where the majority of users might look for service updates and announcements?
that's a very good point
maybe an admin could move it
Confuscius
21-08-07, 11:55
Can we have some answers to some of the issues raised, pretty please? Can we also have a general update on what we should now be seeing in terms of performance after migration?
Given that you now have a list of people to email as regards Shop Window news then I would have expected to have received, at the very least, an email letting me know that migration had happened. DigiWindow cannot rely on users visiting these forums to accidentally discover what is going on.
For example, if there is advice on optimising and caching then if you rely on people having the 'latest' version running then you are going to be disappointed and those that try their hardest to add value to Shop Window probably already feel that their effort is being compromised by DigiWin permitting far too many standard installations that clearly impact upon the performance for all.
My personal view is that access to Shop Window must become a type of application and approval process as I doubt that you do not currently know how many implementations are actively running.
Paul
The majority of participants are willing the team to succeed but ShopWindow - you need to listen to the feedback and respond in a timely manner. IF caching is not working it will be throwing a significant load back onto your servers.
Prompted by the questions on the cache for PHP4 I had a look at my site. Caching was not functioning with the standard build and the latest client update.
I added a tmp directory and amended the code in the class.php4Client.php file to
if (is_writable(HOME_PATH.'includes'.DIRECTORY_SEPARA TOR.'soap'.DIRECTORY_SEPARATOR.'tmp')) {
// set lifetime to a day
$oWsdlCache = new wsdlcache(HOME_PATH.'includes'.DIRECTORY_SEPARATOR .'soap'.DIRECTORY_SEPARATOR.'tmp', 86400);
$oWsdl = $oWsdlCache->get(PS_WSDL);
I now get cache files (size 252k) in the cache directory.
( there is an error in the AW supplied code with a surplus trailing slash - /tmp/ rather than /tmp )
Readers - Do not copy what I have done - wait for the official guidance as, despite the files caching on my PHP4 site I do not think I have a fast response time even now.
Hi guys,
Just in reply to your posts regarding the placement of this thread, we decided to place it here for the following reasons:
1) The 'Service Updates & Bug Fixes' section is a private forum which does not allow users to post/reply to. As part of the update it is very useful to us and other affiliates to receive feedback from each other about their current site status etc....
2) It provides one single point of information to everyone who would like to see our progress with this and also anything that has previously happened.
Im trying to get us an update of the situation with regards to performance (and anything else). Please bare with me and i will re-post when i can tell you all more.
Cheers,
Adrian
It's strange. It sounds like a lot of people are still having problems. But for me, API calls now seem very fast! I'm using the PHP4 interface if that makes a difference.
Searches that used to take about 4-5 seconds before the update are now completing in less than 1 second, and my main shop pages which could often take 15-30 seconds to cache are now caching in about 2 seconds. :cool:
Is no one else seeing the same great improvements that I am?
Our API call usage have shown Zero in the last four days but there is activity and clicks/sales are tracking. Posted here because it's only since migration!
Any ideas?
Jake
Now our API allowance has gone! Replaced with 'activate your toolset here', I duly oblige then they cant handle my request!!
I'll try again later. Like the content widgets BTW.
Jake
Confuscius
23-08-07, 11:43
Affiliate administration changes as follows:
"ShopWindow API Status - Inactive - Click here to activate your ShopWindow Toolset." - what is this all about?
"ProductServe API - Click here to activate your ShopWindow Toolset." what is this all about?
Why have these changes not been explained to us and what do we need to do given that our shops are currently displaying with me having taken no action on these matters?
Please clarify.
Paul
PS When you clarify this perhaps you could email everyone about these changes?
PPS As previously reported, if you accept either agreement then the following is displayed:
"Sorry but we are temporarily unable to deal with your request. Please wait a few moments and then refresh this page.
If you continue to experience problems contact support@affiliatewindow.com (101).
Sorry but we are temporarily unable to deal with your request. Please wait a few moments and then refresh this page.
If you continue to experience problems contact support@affiliatewindow.com (101).
Sorry but we are temporarily unable to deal with your request. Please wait a few moments and then refresh this page.
If you continue to experience problems contact support@affiliatewindow.com (101).
Privacy | Terms and conditions ©1999-2007 Digital Window Ltd "
Thanks Paul,
I had 12 hours 'inactive' yesterday although the site was still up and tracking I couldn't get into the toolset or widgets.
I still can't get an answer (via ticket) as to why our API usage is not reducing despite activity on the site, which is perhaps a glitch which led to the inactive status.
Jake.
Hi guys,
I've highlighted this problem to our developent team - they are looking into this and will let me know shortly.
I will update you on this when i know more.
Cheers,
Adrian
SW Integration & Technical Support
Just back in, don't know how long it's been off but same story, "please activate"-"sorry can't deal with your request".
Is it only myself and Paul with this problem or is it across the board?
Thanks for looking into it Adrian, needs sorted!
Jake
the-ferret
25-08-07, 13:18
:mad: Why are we still seeing SOAP errors? Why do I spend time and money to drive traffic when the site doesn't stay of its arse for more than a day or so !!!!
More errors today
soaperror Object ( [sCode] => ns1:Server.DB_1 [sString] => Server error occured! [sDetails] => getCategoryTree: Array )
1
soaperror Object ( [sCode] => ns1:Server.DB_1 [sString] => Server error occured! [sDetails] => getCategory: Array )
1
Is work being done again?
More errors today
soaperror Object ( [sCode] => ns1:Server.DB_1 [sString] => Server error occured! [sDetails] => getCategoryTree: Array )
1
soaperror Object ( [sCode] => ns1:Server.DB_1 [sString] => Server error occured! [sDetails] => getCategory: Array )
1
Is work being done again?
I've been getting the exact thing happening on both the sites I have ShopWindows implemented on since last night too.
The most annoying part of it is that it is only seems to be an intermitent problem and that sometimes the main page loads fine but the products don't load properly, sometimes the category tree doesn't load properly and sometimes the hot products aren't loading, where as they were all working perfectly for me before the server move and they were also working satisfactory after the server muve until last night and I know i've not changed anything my end in the meantime which could be causing this.
I have also noticed that my daily operations allowance has not moved a single digit since the server move, yet i've made sales and know the pages have been visited.
It's all fine and dandy introducing this new widgets toolset, but wouldn't it be a much better idea getting ShopWindow working proficiently first? I've spent a heck of a lot of man hours making mine look and feel right and attractive to my visitors, but theres really not a lot of point if all they are seeing is errors and not products, it's a little embarassing trying to explain to my regular community why they can't use the section properly, it looks bad on me...
Confuscius
25-08-07, 16:15
Same experiences here BUT the ShopWindow.com main site does not seem to have the problems to the same scale? What is going on?
A clear issue exists and yet again we are faced with silence on the matter.
I am glad that I do not have a community or that I spend money on traffic otherwise I may be feeling more frustratrated than I am.
Also there have been quite a few posts on the forum asking questions and seeking explanaation with what seems to be a standard response of something along the lines of passing the issue onto development and, more often than not, leaving this community with unanaswered questions.
It is about time someone at DigiWin ACTUALLY took full time responsibility for this forum.
Paul
I have also noticed that my daily operations allowance has not moved a single digit since the server move, yet I've made sales and know the pages have been visited.
it's a little embarrassing trying to explain to my regular community why they can't use the section properly, it looks bad on me...
Thanks Amoochi, been asking this question for a week now! These issues need to be responded to quickly, (FROM THE COMMUNITY AS WELL) so a fix can be implemented ASAP.
Response from AWIN "dev team are looking into" not good enough! A simple acknowledgment (confirmation) of the problem would help.
Was looking at September 1st. to start chucking some marketing money at this project, but need some feedback and reassurance from AWIN!
Jake.
Hi Guys,
Apologies for the delay in getting answers to these problems. Our development team are still looking into this and I still await clarification as to why this is happening and when it'll be fixed.
Due to the nature of the issues raised recently, I’m afraid it would not be possible for me personally to resolve them :confused: . These issues require the technical ability and knowledge of our development team and unfortunately will need escalating up to them.
I will however continue to chase this up into next week and will re-post when I know more.
Kind Regards,
Adrian
SW Integration & Technical Support
Tel: 020 8269 4010
Email: adrian.botelho@digitalwindow.com
www.digitalwindow.com
the-ferret
26-08-07, 12:37
Is that an onshore, inhouse dev team?
Is that an onshore, inhouse dev team?
Yes, that is correct.
Cheers,
Adrian
SW Integration & Technical Support
Thanks Paul,
I had 12 hours 'inactive' yesterday although the site was still up and tracking I couldn't get into the toolset or widgets.
I still can't get an answer (via ticket) as to why our API usage is not reducing despite activity on the site, which is perhaps a glitch which led to the inactive status.
Jake.
Hi Jake,
The API usage should now be reducing as normal - it was on hold during the whole migration period but had no effect on the system (this didn't cause the status glitch). There has been a slight change to the quota process for improvement reasons, your quota will be updated on the system every 60 seconds instead of the previous 'live' change per request made.
Thanks,
Adrian
the-ferret
28-08-07, 19:36
getting soap errors again. any ideas when this might get sorted?
Graham
Hi there,
For those who have not already seen this, please take a look at the following thread regarding our progress:
http://www.shopwindowforum.com/showthread.php?p=1645
Thanks,
Adrian
SW Integration & Technical Support
the-ferret
29-08-07, 12:29
Adrian
Thanks for the update. Sorry for the terse nature of the posts here, ShopWindow is a great tool, just frustrating when it is not working.
Graham
Hi ShopWindow affiliates,
I have been speaking with our development team in order to get something back to you as previously mentioned.
As of this afternoon, we have successfully identified a network level fault and temporarily taken it out of the loop. The fault was causing a significant packet loss and thus impending the speed and quality of our intra-server communications.
Our hosting company is currently working to resolve the issue and are pretty confident that no noticeable disruptions will occur during that period.
On the upside, you may have already noticed the increased speed of all ShopWindow services. We are happy to say that this is very much indicative of the final solution and the “normal” state of the platform, once the network issue has been ironed out and everything put back in place.
Once we have completed the necessary work on this, we will update this thread again to confirm to you all.
Cheers,
Adrian
SW Integration & Technical Support.
Tel: 020 8269 4010
Email: adrian.botelho@digitalwindow.com
www.digitalwindow.com
Once we have completed the necessary work on this, we will update this thread again to confirm to you all.
Well i'm not sure what the dev guys are doing in the background, but having been closely monitoring my shops one installed just before and one just after the server move, they are suddenly running by far the smoothest they have since first implemention and for the first time since the server move, so far this morning i've not seen a single error and load speeds have been at by far the most exceptable standard since the server move.
So all I can say is, keep it going, because what ever is being done, thing are showing definate signs of improvement from my side, so hopefully others will also be seeing signs of improvement too.
Hi Amoochi,
That's really great to hear, as previously mentioned this is an ongoing project to optimise the overall speed by making tweaks to the systems architecture.
We really appreciate your feedback on this, has anyone else's been also as good (or possibly not)?
Cheers,
Adrian
SW Integration & Technical Support.
IntroSites
30-08-07, 17:44
yep seeing a great improvement, search speeds are much much better
Also seeing great speed improvements... now just a previously posted problem with images (http://shopwindowforum.com/showthread.php?t=310) still outstanding. Any news on that?
Hi Steve,
They haven't forgotten about this - i will however continue to chase this up for you.
Will re-post when i get some answers,
Cheers,
Adrian
SW Integration & Technical Support